Refund policy

 

Return & Refund Policy

We want you to be happy with your Second Season Botanicals order.

Damaged or defective products
If your order arrives damaged or defective, please contact us within 14 days of delivery. We will replace the affected product at no additional cost to you, including shipping.

Returns
Unopened and unused products may be returned within 14 days of delivery. Products must be in their original packaging and in resalable condition.

Customers are responsible for return shipping costs for returns that are not due to damage or a product defect. Original shipping charges, if any, are non-refundable.

Opened products
For hygiene and product-safety reasons, we cannot accept returns of products that have been opened or used unless the product is defective.

Refunds
Once an eligible return is received and inspected, we will issue the refund to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.

Questions or return requests
Please contact us at hello@secondseasonbotanicals.com before sending a return so we can provide return instructions.